Calling is mission critical.
To deliver cloud calling reliably to customers worldwide, we’ve built Dedicated Instance for Webex Calling on geographically redundant infrastructure, with two mandatory connections, to deliver 99.99% uptime guaranteed by a service level agreement.
However, many businesses, including those in healthcare, finance, emergency services, transportation, and logistics industries, need uninterrupted access to the complete calling feature set even during extreme and unpredictable events like natural disasters.
These requirements have been a longstanding barrier to cloud calling, since catastrophic events can result in network outages that prevent businesses from connecting to cloud calling services.
Enhanced Survivability
Enhanced Survivability for Dedicated Instance is an industry-first innovation that enables businesses to leverage the benefits of cloud calling while also ensuring that telephony services to always be available without fail.
Enhanced Survivability for Dedicated Instance enables full failover capability in the event of a network outage. Enhanced Survivability supports high density deployments of up to 8 survivability nodes connected to a Dedicated Instance cloud cluster, with up to 7,500 devices per node.
The vast scalability and unrivaled reliability of Enhanced Survivability makes cloud calling accessible for the world’s global, mission critical organizations that need calling to always be available.
95% of Fortune 500 companies trust Webex
Cisco's Webex is an ideal all-in-one solution with powerful capabilities, including dedicated voice bandwidth and equipment as well as options for omnichannel call center along with Webex video conferencing, end-to-end encryption for chats and video sessions and more.
The power of the platform. At the core of every Webex solution lies unparalleled AI innovation, unified management, rock-solid security, and more.
Future-Proof Your Business with Cloud Calling Now. To support hybrid work, businesses must embrace complete digital transformation by updating on-premises phone systems to cloud calling.
Empower any employee to deliver exceptional customer experience (CX). Strengthen customer relationships with powerful tools available with Webex Customer Experience Basic and Essentials.
Bring Microsoft Teams to Cisco meeting room devices
Customer Experience Essentials
Webex Customer Experience Essentials bridges the gap between UCaaS and CCaaS by delivering a complete business phone system and an essential selection of contact center tools in a single, cost-effective license.
OVERVIEW
Cisco Webex AI brings advanced, enterprise‑grade artificial intelligence to every interaction—enhancing meetings, messaging, calling, and customer experience with real‑time intelligence, automation, and security.
It combines AI assistants, AI agents, audio/video intelligence, and predictive insights to create more natural collaboration and faster, more personalized customer support.
What Webex AI Delivers
AI Assistant for Meetings & Collaboration
Webex’s AI‑powered assistant helps users stay focused with:
• Real‑time transcription and closed captioning
• Automatic meeting summaries, highlights, and action items
• Voice‑activated controls for hands‑free meeting management
• Real‑time translation into 100+ languages to support global teams
AI Agent & Customer Experience Automation
Webex AI powers next‑generation contact centers with:
• Human‑like conversational AI for voice and digital channels
• Proactive self‑service and automated intent fulfillment
• Real‑time coaching and burnout detection for agents
• Predictive analytics, CSAT scoring, and insights that improve service quality
AI Quality Management (QM)
Cisco’s new AI‑driven QM platform gives supervisors a unified view of both AI and human agent performance, offering:
• AI‑assisted scoring
• Real‑time coaching
• Actionable recommendations for continuous improvement
• A single dashboard for workforce optimization
Industry‑Leading Audio & Video Intelligence
Webex AI enhances communication clarity and presence with:
• Noise removal, voice optimization, and speech restoration for crystal‑clear audio—even in poor network conditions
• AI‑driven camera framing, gesture recognition, and cinematic video experiences that make hybrid meetings feel natural
Cisco Unified Communications Manager (Unified CM) is a call control solution that requires hardware and software deployment within an organization's data center to provide telephony, high-definition video, unified messaging, Instant Messaging and Presence in a reliable, secure, scalable, and manageable call control and session management.
Your people are responsible for all voice circuits, i.e. a finite number of SIP trunks along with multiple virtual instances on your server that are all co-managed by your people. Way too much responsibility.
Once you move voice to the cloud with WebEx, all you need is stable and reliable internet connectivity. The rising cost of maintenance (SmartNet) goes away as does the responsibility for using IT resources.
